IMPORTANT ANNOUNCEMENT ON mySamsung

The new Samsung Members app takes the place of mySamsung. With Samsung Members, you can enjoy the same helpful features* from mySamsung and get the most out of your Galaxy device.

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More questions? Check out the FAQs below.


ABOUT mySamsung MIGRATION

mySamsung was exclusively available to the South East Asia and Oceania (SEAO) countries, while Samsung Members catered to countries outside of SEAO. Both services offered similar functionalities and benefits. We have now consolidated both programmes to ensure consistency for all Samsung users.

For optimal viewing and redemption of your rewards, we recommend that you uninstall the mySamsung app, as it will no longer be available from March 1 2018. You may start using the Samsung Members app now as your sole platform to access the great perks and privileges you love, as well as to get more out of your Samsung Galaxy device.

Rest assured, all the device data you have successfully registered the warranty for on mySamsung has already been captured and stored in our customer service warranty servers. Moving forward, if you wish to register warranty for your Samsung products, you might like to check your local Samsung website, or contact our customer support.

ABOUT SAMSUNG MEMBERS

Samsung Members is an exclusive ownership programme for all Samsung users that transforms every phone into a world of personal privileges and customer care. Get live support, tips, diagnostics, and answers to put your Galaxy in optimal working condition.

Get the answers you need
A comprehensive FAQ section is ready with the answers you were looking for. You can also ask Samsung expert advisors directly for more in-depth responses.

Keep your Galaxy at its best
You can easily perform diagnostics to check the condition of your device.

Get Rewarded
Get benefits like exclusive event invitations and discounts on services.

Stay up-to-date
Get the latest news on Galaxy devices, find top tips on how to make the most of popular Galaxy apps, and read the stories behind the innovations that make the Galaxy so good.

Manage your products
Register your Samsung device to receive helpful tips and faster technical support.

Just like mySamsung, Samsung Members is a handy app designed to help you get the most out of your device. You enjoy great device support and amazing privileges from Samsung. Access exclusive tips* and Samsung’s Customer Service experts via one-tap live chat*, phone call and more*.

Get the answers you need
A comprehensive FAQ section is ready with the answers you were looking for. You can also ask Samsung expert advisors directly for more in-depth responses.

Keep your Galaxy at its best
You can easily perform diagnostics to check the condition of your device.

Get Rewarded
Get benefits like exclusive event invitations and discounts on services.

Stay up-to-date
Get the latest news on Galaxy devices, find top tips on how to make the most of popular Galaxy apps, and read the stories behind the innovations that make the Galaxy so good.

Manage your products
Register your Samsung device to receive helpful tips and faster technical support.

When you become a Member, you have the capability to unlock the full potential of your Galaxy device.

Absolutely not! It’s our way of saying thank you for choosing Samsung. However, while Samsung Members app is free to download and use, there may be associated costs when purchasing or subscribing through partners recommended by us.

Samsung Members may be available in your device via a recent device software update. If not, just go to Google Play Store to install the app. Samsung Members is currently available on selected Galaxy devices in your country.

ABOUT SAMSUNG ACCOUNT

Your Samsung account is a free integrated membership service that enables you to use Samsung services on smartphones, tablets, websites, TVs and other devices. Enjoy various Samsung services through your Samsung account, without having to sign up for each service separately. On Samsung Members, you will also get more out of your device with curated content we have selected for you.
If you want to learn more about having Samsung account, please visit here.

Step 1: Go into Settings menu > Cloud and accounts
Step 2: Tap on Accounts and then tap on Add account to proceed
Step 3: Tap on Samsung account
Step 4: Here you can see all the services a Samsung account provides. Scroll down to the bottom and tap on Create Account to proceed.
Step 5: Fill out the prescribed fields accordingly. Once completed, tap on Next to proceed.
Step 6: Read the Terms and Conditions. Select the options to which you agree from the list and tap Agree to confirm.
Step 7: Your Samsung Account is now active. Tap Done to complete the process.

In your phone’s Settings app, look for ‘Cloud and accounts’, select ‘Accounts’ and select ‘Samsung account’. Then select ‘My profile’, select ‘Manage Samsung account’ and tap the ‘Forgotten your ID or password?’ link to retrieve your details. Alternatively, you can also try to log in through the Samsung account website. Click on ‘Sign In’ at the top right corner, and then select the ‘Forgotten your ID or password?’ link.

You will need to check that your Samsung account is active and that you are currently signed into it on your device.

To check if you have an active Samsung account on your device:
Go to ‘Settings’
Look for ‘Cloud and accounts’ and tap it
Under ‘Accounts’, tap ‘Samsung account’
Check that you are signed in on your account
If you are currently signed in on an active Samsung account, but are still facing issues trying to access the app, you will need to reset your Samsung account.

*The available functions and features for Samsung Members may vary by country and device.